Privacy Policy

1. Introduction

Avant Virago HVAC Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or otherwise interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website or services. We may update this Privacy Policy from time to time. Your continued use of our website or services after we make changes is deemed to be acceptance of those changes.

This Privacy Policy applies to information we collect:

• On this website and through any associated landing pages.
• In email, text, and other electronic messages between you and us.
• When you schedule service appointments or request quotes.
• When you interact with our advertising and applications on third‑party websites and services, if those applications or advertising include links to this Privacy Policy.

2. Information We Collect and How We Use It

We collect several types of information from and about users of our website and services, including information:

• Personal information you provide: such as your name, address, phone number, email address, and any other information you choose to provide when requesting a quote, scheduling service, or contacting us.
• Service-related information: including property details relevant to HVAC work, service history, and any notes you or our technicians provide about your systems.
• Usage and technical information: including your IP address, browser type, device identifiers, pages visited, and the date and time of your visit. This information helps us operate, maintain, and improve our website.

We use the information we collect about you or that you provide to us for purposes including:

• Providing, scheduling, and managing HVAC services and related customer support.
• Responding to your inquiries, requests for quotes, and service bookings.
• Communicating with you about appointments, service updates, promotions, or important notices.
• Improving our website, services, and customer experience.
• Complying with applicable laws, regulations, and legal processes.

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection, and we will retain your information only for as long as reasonably necessary to fulfill those purposes or as required by law.

3. Information Sharing, Cookies, and Your Choices

3.1 Information Sharing

We do not sell your personal information. We may share your information with third parties in the following limited situations:

• Service providers: We may share information with trusted third‑party vendors who perform services on our behalf, such as scheduling platforms, payment processors, or email service providers. These third parties are authorized to use your information only as necessary to provide these services to us.
• Legal requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the safety of our customers or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.2 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect and store certain information about your visit to our website. Cookies are small data files that are placed on your device when you visit a website.

We use cookies to:

• Help the website function properly and securely.
• Understand how visitors interact with our pages and content.
• Improve performance, usability, and overall user experience.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to disable cookies, some features of the website may not function as intended.

3.3 Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your information. You may also have the right to object to or restrict certain processing activities.

To exercise these rights or to request more information about our privacy practices, please contact us using the details in the "Contact Information" section below. We may need to verify your identity before fulfilling your request.

4. Data Security and Limitation of Liability

4.1 Data Security

We have implemented reasonable physical, technical, and administrative safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4.2 Limitation of Liability

To the fullest extent permitted by applicable law, Avant Virago HVAC Services and its owners, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from or in connection with any unauthorized access to or use of our systems, website, or your personal information.

Nothing in this Privacy Policy is intended to exclude or limit any liability that cannot be excluded or limited under applicable law. Your use of our website and services is at your own risk, and you are responsible for taking reasonable steps to protect your own information, such as using up‑to‑date security software and safeguarding account credentials.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

5. Contact Information

If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise any rights you may have regarding your personal information, please contact us using the details below: